Shipping

We ship to the US & US Territories normally within 1-3 business days via FedEx or UPS. If for some reason you receive your products in a damaged state or your products are incorrectly filled per your order, contact us immediately. Leave the items in their original packaging and they will be picked up and the correct items will be resent to you as soon as possible. Likewise, if your package gets lost, please contact us as soon as you realize this - within 2 weeks of the expected arrival date. If you do not contact us promptly, we are not responsible for loss or damage.

For international orders, please email us at customer.service@mooseberrysoap.com for a shipping quote. Include the products and quantities you would like to order.

Returns

Once an order has been submitted for processing, we will not be able to change it but you can place a new order with additional items and this new order will also include new shipping charges. There will be a 15% restocking fee for returned items.